Ownership

Who should own Sales Commissions? Finance or Sales Ops?

In growing companies, one question tends to linger in the background until it suddenly becomes urgent: Who should manage sales commissions? Get it right, and your sales engine hums. Get it wrong, and you’re fielding complaints and risking missed targets. There’s no universal answer, but the right decision depends on your stage of growth and […]

Commission

Commission-Based Pay: How to Design, Manage, and Make It Work

In sales, money talks. For most salespeople, commission isn’t just a nice extra; it’s a central part of their income. The right commission structure can motivate performance, help retain high performers, and drive business growth. The wrong one can cause turnover and disputes. Designing a commission plan means more than picking a percentage. You have […]

The Hidden Cost of Churn

Customer churn is often treated as a problem for the customer success team to solve. When a client leaves, it’s seen as a service or product issue, not a sales issue. But what if the very structure of your sales incentives is part of the problem? Most organizations are acutely aware of how churn impacts […]